Public sector — North AmericaLegacy to Cloud

Multi-stream nearshore service center from Tunisia for the IT modernization of a North American public sector organization

Multi-year IT modernization and digital transformation program for a North American public sector organization, in subcontracting for a local prime contractor. Access service center operated from Tunisia, embedded in the prime's and end-client's teams, covering normal North American business hours. Multiple streams covered: systems development, Java and .NET programming, project management, organic architecture. Additional mandate on migrating enterprise file repositories to Microsoft SharePoint 365.

Delivery model

Nearshore service center from Tunisia

Via Access International

Typical duration

Multi-year — several consecutive years

Team

Multi-stream cell (development, Java/.NET programming, project management, organic architecture)

01Context

Multi-year IT modernization and digital transformation program for a North American public sector organization
Build-out of a modern development infrastructure: DevOps practices, microservices architectures, cloud shift
Agile methodology imposed by the end-client (daily stand-ups, weekly progress reports, steering committees)
Additional mandate on migrating enterprise file repositories from a legacy platform to Microsoft SharePoint 365

02Intervention

Access profiles deployed and embedded in the prime contractor's and end-client's teams, under the prime's governance
Service center operated from Tunisia, covering normal North American business hours
Participation in daily stand-ups and weekly reporting of the project cell
B3 personnel security clearance obtained for resources mobilized on this program
Continuous knowledge transfers to the end-client's internal resources on agile and DevOps practices

03Deliverables

Capacity engagements held over several consecutive years without service disruption
Mandate renewals and extensions obtained during the program
Additional SharePoint 365 migration mandate awarded within the same partnership
Continuous documentation of activities and expertise transfers to internal teams

04Outcomes

Multi-year program still in execution, mandates renewed
Additional SharePoint 365 migration mandate obtained within the same partnership
Confirmation of Access's ability to run a nearshore service center for a North American public sector organization under strict governance and security constraints

Technologies used

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Java↗Spring Boot↗.NETAngular↗ApexSQL/PL-SQLOraclePostgreSQL↗OpenShiftDockerApache KafkaMicrosoft SharePoint 365Microsoft 365JiraAgileDevOps

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Multi-stream nearshore service center from Tunisia for the IT modernization of a North American public sector organization

01Context

Multi-year IT modernization and digital transformation program for a North American public sector organization

Build-out of a modern development infrastructure: DevOps practices, microservices architectures, cloud shift

Agile methodology imposed by the end-client (daily stand-ups, weekly progress reports, steering committees)

Additional mandate on migrating enterprise file repositories from a legacy platform to Microsoft SharePoint 365

02Intervention

Access profiles deployed and embedded in the prime contractor's and end-client's teams, under the prime's governance

Service center operated from Tunisia, covering normal North American business hours

Participation in daily stand-ups and weekly reporting of the project cell

B3 personnel security clearance obtained for resources mobilized on this program

Continuous knowledge transfers to the end-client's internal resources on agile and DevOps practices

03Deliverables

Capacity engagements held over several consecutive years without service disruption

Mandate renewals and extensions obtained during the program

Additional SharePoint 365 migration mandate awarded within the same partnership

Continuous documentation of activities and expertise transfers to internal teams