WhatsApp — Chatbot and campaigns
Direct, automated engagement on the world's most open channel.
Complete platform for deploying WhatsApp campaigns and interactive chatbots. Orchestrates personalized messages at scale, real-time performance monitoring and full interaction logging for end-to-end traceability.
Key features
- Personalized campaign send from contact base
- 24/7 conversational chatbot with scenario management
- Real-time tracking: deliverability, open rate, replies, conversions
- Full interaction logging and result export
- WhatsApp Business quota and ToS compliance
Use cases
Promotional campaigns, appointment reminders, customer onboarding, first-line support, sales follow-up.
Technologies
WhatsApp Business API, cloud orchestration, tracking database.
Facebook and Instagram — Social automation
Publishing, moderation and automated replies on the Meta ecosystem.
Full automation of your Facebook and Instagram presence: scheduled publishing, automated DM and comment replies, intelligent moderation. Your channels stay active and responsive 24/7 without ongoing team mobilization.
Key features
- Scheduled publishing of posts, stories and carousels
- Smart auto-reply on private messages and comments
- Multi-account and multi-page management from one point
- Performance dashboard (reach, engagement, conversions)
- Custom moderation rules
Use cases
Community management, social customer service, seasonal campaigns, community engagement, multi-client agency operations.
Technologies
Meta Graph API, no-code orchestration, scheduling CMS.
LinkedIn — Multi-format publishing
Steady, structured presence on the leading professional network.
Automated planning and publishing of LinkedIn content in all formats: text, images, document carousels and videos. The solution optimizes posting times, manages the editorial queue and ensures consistent presence.
Key features
- Publishing in text, image, carousel and video formats
- Editorial queue with shared calendar
- Automatic post-time optimization
- Multi-profile management (company plus executives)
- Engagement KPI monitoring
Use cases
Executive personal branding, thought leadership, job postings, corporate communications, deliverables publication.
Technologies
LinkedIn API, cloud orchestration, multimedia content management.
11
In progress / availableE-commerce conversational chatbot — Conversion and support
Real-time assistance on your storefront: pre-sale, checkout, post-sale.
Conversational chatbot integrated with your e-commerce site, connected to product catalog, CRM and recommendation engines. Covers pre-sale (search, comparison, recommendation), checkout (assistance, cart abandonment recovery) and post-sale (FAQ, order tracking, returns). Reduces abandonment rate and increases average basket.
Key features
- Multi-turn contextual conversation with session memory
- Product catalog connection (PIM, sheets, stock, real-time pricing)
- Personalized product recommendation based on profile and history
- Smooth handover to humans on complex cases
- Multi-language, multi-channel (web, mobile, WhatsApp, Messenger)
Use cases
Marketplaces, online retail, B2C services, post-sale support, cart abandonment recovery.
Technologies
Conversell, LLM (Claude, GPT), MCP, CRM, PIM, OMS API integrations.
16
In progress / availableAI Customer Advisor and complaint handling
Qualify your prospects, resolve complaints, measure ROI of AI in customer relations.
AI customer advisor agent capable of qualifying a prospect along multiple axes (situation, objective, level, deadline, budget), recommending suitable or alternative solutions, handling routine complaints with human escalation. Web and WhatsApp integration. Executive AI performance dashboard (adoption, time saved, maturity, anti-deskilling, validated Quick Wins).
Key features
- Multi-axis qualification configurable per business
- Recommendation of solutions and alternatives based on profile
- Routine complaint handling with human escalation
- Proprietary, indexed and governed knowledge base
- Executive ROI dashboard: 5 KPIs (adoption, time saved, maturity, anti-deskilling, validated Quick Wins)
- Website and WhatsApp Business integration
Use cases
B2C and B2B with qualification cycle or solution catalog, after-sales services, sectors with cyclical complaints (insurance, retail, hygiene, healthcare).
Technologies
LLM (Claude, GPT), MCP, vector database, WhatsApp Business API, CRM integrations, analytics dashboard.