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Nearshore & offshore co-delivery partner since 1999.
HQ: Les Berges du Lac 2, Tunis.
France subsidiary: Vivantro (vivantro.com).

Expertise

AI Solutions delivered
ServiceNow & ITSM
Dynamics 365
AI, Data & Auto
Legacy to Cloud

Journeys

COBOL modernization (Java)
BizTalk migration (Azure)
Delphi modernization (TypeScript)
Dynamics 365 + Law 25
GenAI in production
ServiceNow Run / TMA

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Tunis · Paris
Partners Montreal · Riyadh
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Access International — Tunis

Immeuble Rosalys, Bloc B, rue de l'ile Sabah

Les Berges du Lac 2, 2035 Tunis, Tunisie

Founded in 1999

Vivantro SAS — Paris

French subsidiary

9 rue des Colonnes, 75002 Paris, France

+33 1 59 13 09 78

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Home/Case studies/Multi-country Dynamics 365 Sales & Service deployment

Distribution & retailDynamics 365 & Power PlatformCapability — typical program

This page describes a typical program we are equipped to deliver. It does not correspond to an actual client reference. Contact us for a scoping adapted to your context.

Our capability to deploy Dynamics 365 Sales and Service for a multi-country retail group.

Program capability: Dynamics 365 Sales and Customer Service deployment for a multi-country distribution group. Harmonization of commercial processes, ERP integrations, historical data migration. This page describes the typical scoping we are equipped to deliver; we have not yet delivered this exact program as a client reference.

Delivery model

Fixed price (CDR)

Via Access International

Typical duration

12-18 month transformation program

Team

Dynamics architect, functional consultants per module, plugin developers, data migration, change management

01Context

Multi-country group with heterogeneous commercial processes to harmonize
Need to unify customer management and customer service on a common platform
Critical integrations with an existing ERP to preserve
Historical data migration to orchestrate without disruption
Differentiated compliance requirements (Quebec Bill 25, EU GDPR) by country

02Intervention

Harmonized multi-country functional design with documented local variants
Dynamics 365 Sales and Customer Service configuration with central setup
Custom development (C# plugins, JavaScript, workflows) per specifications
ERP integrations via custom connectors or Power Automate
Historical data migration with quality audit and replay plan
Change management and per-country training

03Deliverables

Dynamics 365 platform deployed in concerned countries
Harmonized configuration repository with local variants
ERP integrations in production
Complete functional and technical documentation
Trained client teams (administrators, super-users, users)

04Outcomes

Unified commercial management with consolidated group reporting
Homogeneous cross-country customer service
Documented GDPR and Bill 25 compliance per jurisdiction
Foundation for future evolutions (Customer Insights, Copilot)

Technologies used

Click a technology to explore our dedicated practice.

Dynamics 365↗Sales↗Customer Service↗Power Platform↗Azure↗C#↗

Related modernization paths

Dynamics 365 + Quebec Bill 25 →

Power Platform + Copilot →

Related expertise

Dynamics 365 & Power Platform →

ATLAS methodology →

Does this context match yours?

We frame your program at Intake, with transparent budgeting. A short POC can be delivered in a few weeks before committing to a full program.

Discuss a similar case →All case studies →