Four engagement formats

The right delivery model for every engagement level.

Time & Materials, dedicated Development Center, cross-functional Competence Center, or 24/7 Service Center: the contractual format matches the desired autonomy, volume, criticality, and SLA requirements.

TM

Time & Materials

Consultants integrated into client teams on a T&M basis.

When to use it

One-off need, capacity peak, specific expertise, skills ramp-up.

Commitment

Effort-based commitment

Steering

Client-led

Examples

ServiceNow expert reinforcing an internal cell, AI developer reinforcing a lab, Dynamics 365 architect for a scoping phase.

Discover T&M assistance
DC

Development Center

Dedicated cell operating under Access lead from our Tunis and Paris centers.

When to use it

Transformation program, multi person-year engagement, industrializable volume.

Commitment

Effort-based or fixed-price

Steering

Access-led (tech lead, PM, delivery management)

Examples

COBOL → Java migration center for a public agency, ServiceNow cell for an ITSM rebuild, Dynamics 365 team for a multi-country rollout.

Nearshore Development Center (DC)
CC

Competence Center

Dedicated expertise cell on a technology domain, serving multiple client business units.

When to use it

Rare expertise, centralized technical governance, mutualization across BUs.

Commitment

Effort-based or fixed-price

Steering

Mixed Access / client steering

Examples

AI competence center for a multi-BU group, Power Platform competence center, Legacy competence center (migration + maintenance).

Mutualized Competence Center (CC)
SC

24/7 Service Center

Managed service operated by Access on outcome-based commitment, multi-timezone coverage.

When to use it

Critical applications, L2/L3 support, on-call, corrective and evolutive maintenance.

Commitment

Outcome-based (SLA)

Steering

Access-led, client reporting

Examples

24/7 ServiceNow support for a telecom operator, Dynamics 365 maintenance for a retail network, AI monitoring for a digital platform.

24/7 Service Center — AMS & MSP
Engagement levels

Investment calibrated to program type.

We do not publish rate cards: pricing is built at Intake from the real scope. Four engagement levels frame the investment structure, from scoping to operations. Each level has its associated delivery model and target duration.

1

One-off expertise

Typical use

Intake, scoping, audit, POC

Model

TM or short fixed-price

Duration

2 to 8 weeks

Senior consultant mobilized to qualify, scope, or prototype. Billed by hours or fixed-price deliverable. Exit possible at any time.

2

Transformation program

Typical use

Implementation, migration, rebuild

Model

DC (fixed-price or effort)

Duration

6 to 24 months

Cell dedicated to a structuring program. Effort-based commitment with contractual milestones or full fixed-price by subsystem. Possible shift to CC or SC at delivery.

3

Lasting expertise center

Typical use

Power Platform CoE, ITSM CoE, Data CoE

Model

CC (multi-year commitment)

Duration

12 to 36 months renewable

Mutualized cell serving several client departments. Cost smoothed across business units. Scope adjustable each year.

4

Operations & maintenance

Typical use

L2/L3 support, AMS, on-call

Model

SC (SLA)

Duration

Multi-year

Managed service billed by volume with SLA. Outcome commitment: availability, MTTR, ticket count. Contractual monthly reporting.

Transparent pricing: every pricing document delivered at Intake details scope, mobilized poles, cost structure, and associated guarantees. No hidden fees. Travel and third-party licenses are listed explicitly.
Positioning

Choose your model along two axes: client autonomy and outcome commitment.

The more control you keep, the more Access commits on effort (TM, DC). The more you delegate, the more the commitment is on outcome (CC, SC).

Outcome commitment →
← Client autonomy
High outcome · Shared steering
CC
Competence Center

Dedicated expertise cell on a domain, serving multiple departments.

High outcome · Access-led
SC
24/7 Service Center

Managed service on outcome commitment, multi-timezone coverage, contractual SLAs.

Effort · Client-led
TM
Time & Materials

Consultants integrated into client teams, T&M billing, client-led.

Effort · Access-led
DC
Development Center

Dedicated cell under Access lead, fixed-price or T&M scoped on deliverables.

Scorecards

Quick read by criterion.

TMTime & Materials
Flexibility5/5
Steering1/5
Commitment2/5
Speed4/5

T&M billing. Client-integrated consultant. Effort-based commitment only.

DCDevelopment Center
Flexibility4/5
Steering4/5
Commitment4/5
Speed4/5

Dedicated cell under Access lead. Fixed-price or scoped T&M. Balance flexibility/commitment.

CCCompetence Center
Flexibility3/5
Steering3/5
Commitment4/5
Speed3/5

Mutualized cross-department expertise. Deliverable commitment + knowledge capitalization.

SC24/7 Service Center
Flexibility2/5
Steering5/5
Commitment5/5
Speed2/5

Managed service with SLA. Strong outcome commitment. 8-12 week onboarding.

Scores 1-5 indicative · 1 = low, 5 = high. Internal scale, to validate per your context.

Frequently asked questions

Delivery models — what buyers ask.

How do I choose the right delivery model?+

Choice depends on desired autonomy, program criticality, and contractual engagement style. We frame the model at Intake: if the client wants to stay in control, we go with TM or DC; if the client expects an outcome commitment, we go with SC; for mutualized expertise across a group, we go with CC.

How much does an Access International program cost?+

We do not publish rate cards. Pricing is built at Intake from four variables: volume, complexity, delivery model, and commitment level (effort / fixed-price / outcome). Effective investment is structured around the four engagement levels above (One-off expertise, Transformation program, Expertise center, Operations). A short 2 to 6-week POC measures real productivity before committing to the full program.

Why doesn't Access publish its rates?+

Posted day rates mislead: a COBOL legacy modernization program and a GenAI POC don't share team structure, deliverables, or guarantees. We prefer to build transparent pricing from real scope, validated at Intake, then measured in POC. The client receives a detailed pricing document by engagement level and by pole mobilized.

How is payment organized on a multi-year program?+

Default: monthly billing on DC/CC cells, with contractual deliverable milestones. For fixed-price, tranches are proposed at Intake (e.g., 30% on order, 40% on interim deliverables, 30% on acceptance). SLA-based SC is billed monthly with bonus/malus on service indicators.

Can multiple models be combined on a single program?+

Yes, frequently. A modernization program can start with TM for scoping, then shift to DC for migration, then evolve to SC for operations. Each shift is formalized by an amendment and a transition plan.

What's the difference between Access International and Vivantro?+

Access International is our historical Tunisia-based entity, carrying Europe and Middle East programs. Vivantro is our French subsidiary, carrying North America programs in nearshore co-delivery. Our Montreal and Riyadh partners complete regional coverage. Contracts are signed with the locally best-suited entity depending on tax and client governance.

How is a pre-program POC priced?+

A short POC (2 to 6 weeks) is billed at direct cost of a small cell (architect + 1-2 developers + partial tech lead). If the full program proceeds, consumed hours can roll into the overall fixed price. If the POC stops, the client keeps deliverables and measurements.

Are there hidden costs (setup, travel, licenses)?+

The pricing document is exhaustive: what is included is traced, what is not is also called out (third-party licenses, travel for on-site workshops, infra hosting). No post-signature surprise. Exceptional travel is billed at cost.

Scoping an IT program?

We help you choose the delivery model fit for your context, governance, and target contractual engagement.

Frame my delivery model