Public sector — North AmericaDynamics 365 & Power Platform

A public organization centralized its disaster and emergency intervention management on Dynamics 365 + Power Platform.

Modernization of a civil security management system on Dynamics 365 and Power Platform. Centralization of disaster and intervention data, mapping integration, multi-channel emergency communication, Power BI reporting for operational management.

Delivery model

Development center (CDR)

Via Access International

Typical duration

Multi-year

Team

Dynamics architect, functional consultants, Power Platform developers, data analysts

01Context

Emergency intervention management system fragmented across multiple tools
Need to centralize data on disasters, responders, mobilized resources
Mapping integration essential for field coordination
Multi-channel emergency communication to structure (SMS, email, radio)

02Intervention

Dynamics 365 + Power Platform + Dataverse architecture
Modeling of business objects: disasters, interventions, resources, responders
Integration of mapping components and communication flows
Power Automate workflow development for emergency procedures
Power BI dashboards for multi-service coordination

03Deliverables

Operational Dynamics 365 CRM platform for emergency intervention management
Real-time coordination dashboards
Automated alert and escalation workflows
Functional documentation and user training

04Outcomes

Centralization of disaster and intervention data on a single platform
Accelerated coordination between services thanks to map visualization
Complete intervention traceability for audit and lessons learned
Capability to extend to new intervention types or geographic areas

Technologies used

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Dynamics 365↗Power Platform↗Power Automate↗Power BI↗Dataverse↗Azure DevOps↗

Related modernization paths

Path

Public sector Dynamics 365 →

Path

Power Platform + Copilot →

Related expertise

Dynamics 365 & Power Platform →

Methodology

ATLAS methodology →

Does this context match yours?

We frame your program at Intake, with transparent budgeting. A short POC can be delivered in a few weeks before committing to a full program.