Public sectorIA Data & Automatisation

Access nearshore service center from Tunisia to migrate a Novell document heritage to SharePoint 365 within a public organization.

Migration from a legacy Novell environment to Microsoft SharePoint 365 for a public organization, in subcontracting for a North American prime contractor. Access service center operated from Tunisia, embedded in the prime's teams during normal North American business hours. B3 personnel security clearance obtained for the resources mobilized.

Delivery model

Nearshore service center from Tunisia

Via Access International

Typical duration

Multi-quarter mandate

Team

Multi-stream cell: IT analysts, technicians, document and access management advisors

01Context

Legacy Novell environment at end of support, critical document heritage of a public organization
Several administrative units to migrate without service disruption
Wave-based approach with preparatory and post-migration phases
Compliance with sector-specific government information security requirements

02Intervention

Nearshore cell from Tunisia made available, embedded in the prime's teams
Source repository analysis and document management advisory
Maintenance and evolution of migration scripts throughout the program
Post-migration 1st and 2nd level support via service center
Access rights management and user support
Agile methodology imposed by the end-client (daily stand-ups, Kanban)

03Deliverables

Access contributions to the wave-by-wave migration
Documentation of migrated content and post-migration report shared with the prime
Post-migration support to users
Cell engagements held over the mandate duration

04Outcomes

Access's ability to run a nearshore service center for a North American public organization under strict security constraints
Document continuity over the migrated scope
Renewed collaboration with the prime contractor on other mandates within the same organization