Public sectorIA Data & Automatisation
Access nearshore service center from Tunisia to migrate a Novell document heritage to SharePoint 365 within a public organization.
Migration from a legacy Novell environment to Microsoft SharePoint 365 for a public organization, in subcontracting for a North American prime contractor. Access service center operated from Tunisia, embedded in the prime's teams during normal North American business hours. B3 personnel security clearance obtained for the resources mobilized.
Delivery model
Nearshore service center from Tunisia
Via Access International
Typical duration
Multi-quarter mandate
Team
Multi-stream cell: IT analysts, technicians, document and access management advisors
01Context
- Legacy Novell environment at end of support, critical document heritage of a public organization
- Several administrative units to migrate without service disruption
- Wave-based approach with preparatory and post-migration phases
- Compliance with sector-specific government information security requirements
02Intervention
- Nearshore cell from Tunisia made available, embedded in the prime's teams
- Source repository analysis and document management advisory
- Maintenance and evolution of migration scripts throughout the program
- Post-migration 1st and 2nd level support via service center
- Access rights management and user support
- Agile methodology imposed by the end-client (daily stand-ups, Kanban)
03Deliverables
- Access contributions to the wave-by-wave migration
- Documentation of migrated content and post-migration report shared with the prime
- Post-migration support to users
- Cell engagements held over the mandate duration
04Outcomes
- Access's ability to run a nearshore service center for a North American public organization under strict security constraints
- Document continuity over the migrated scope
- Renewed collaboration with the prime contractor on other mandates within the same organization
Technologies used
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