Access International structures its offering around four technology domains: ServiceNow, Microsoft Dynamics 365 & Power Platform, artificial intelligence, and legacy modernization. Every pillar brings its own patterns, test libraries, and discrepancy catalogs.
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ServiceNow & ITSM
Implementation, custom development, integrations, and L2/L3 support of the ServiceNow platform.
ITSM · ITOM · CSM · HRSD · SPM · SecOps
We run the full ServiceNow lifecycle: scoping, process design, Scripting development, IntegrationHub integrations, continuous operations. Our consultants engage in T&M, dedicated development center, or 24/7 mutualized team.
Microsoft CRM and ERP, Power Platform, Copilot, Canadian and European data compliance.
Sales · Service · Field Service · Customer Insights · Power Apps · Power Automate · Copilot
We deploy and extend Dynamics 365 modules and the Power Platform for sales, customer service, and operations departments. Our programs incorporate Quebec Law 25 (Canada) and GDPR (European Union) obligations and cover Dynamics AX/CRM to Dynamics 365 migrations.
Generative AI, RAG, autonomous agents, Power BI, Databricks, agent orchestration.
GenAI · RAG · Agents · Power BI · Databricks · n8n · Mistral · Anthropic
We design production-grade AI applications: conversational agents, business automations, RAG pipelines, Power BI and Databricks dashboards. Every model is audited for response quality, bias, and data confidentiality.
We port legacy applications to cloud-native architectures with proven functional parity. Our proprietary ATLAS methodology industrializes migration across ten stages, nine guiding principles, and three legacy families.
Each expertise breaks down into concrete journeys.
Over thirty documented journeys — COBOL, Delphi, mainframe, BizTalk migration, ServiceNow, Dynamics 365, data and CMS programs. Challenges, approach and FAQ for each.
Four delivery models to match the engagement to the program.
Time & Materials, development center, competency center, or 24/7 service center — the model is chosen based on autonomy level, volume, and operational criticality.