Public sector — North AmericaDynamics 365 & Power Platform
A North American public organization centralized its disaster and emergency intervention management on Dynamics 365 + Power Platform.
Modernization of a civil security management system on Dynamics 365 and Power Platform for a North American public organization. Centralization of disaster and intervention data, mapping integration, multi-channel emergency communication, Power BI reporting for operational management.
Delivery model
Development center (CDR)
Via Access International
Typical duration
Multi-year
Team
Dynamics architect, functional consultants, Power Platform developers, data analysts
01Context
- Emergency intervention management system fragmented across multiple tools
- Need to centralize data on disasters, responders, mobilized resources
- Mapping integration essential for field coordination
- Multi-channel emergency communication to structure (SMS, email, radio)
02Intervention
- Dynamics 365 + Power Platform + Dataverse architecture
- Modeling of business objects: disasters, interventions, resources, responders
- Integration of mapping components and communication flows
- Power Automate workflow development for emergency procedures
- Power BI dashboards for multi-service coordination
03Deliverables
- Operational Dynamics 365 CRM platform for emergency intervention management
- Real-time coordination dashboards
- Automated alert and escalation workflows
- Functional documentation and user training
04Outcomes
- Centralization of disaster and intervention data on a single platform
- Accelerated coordination between services thanks to map visualization
- Complete intervention traceability for audit and lessons learned
- Capability to extend to new intervention types or geographic areas
Technologies used
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Related modernization paths
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