Multi-stream nearshore service center from Tunisia for the IT modernization of a North American public sector organization
Multi-year IT modernization and digital transformation program for a North American public sector organization, in subcontracting for a local prime contractor. Access service center operated from Tunisia, embedded in the prime's and end-client's teams, covering normal North American business hours. Multiple streams covered: systems development, Java and .NET programming, project management, organic architecture. Additional mandate on migrating enterprise file repositories to Microsoft SharePoint 365.
Nearshore service center from Tunisia
Multi-year — several consecutive years
Multi-stream cell (development, Java/.NET programming, project management, organic architecture)
01Context
- Multi-year IT modernization and digital transformation program for a North American public sector organization
- Build-out of a modern development infrastructure: DevOps practices, microservices architectures, cloud shift
- Agile methodology imposed by the end-client (daily stand-ups, weekly progress reports, steering committees)
- Additional mandate on migrating enterprise file repositories from a legacy platform to Microsoft SharePoint 365
02Intervention
- Access profiles deployed and embedded in the prime contractor's and end-client's teams, under the prime's governance
- Service center operated from Tunisia, covering normal North American business hours
- Participation in daily stand-ups and weekly reporting of the project cell
- B3 personnel security clearance obtained for resources mobilized on this program
- Continuous knowledge transfers to the end-client's internal resources on agile and DevOps practices
03Deliverables
- Capacity engagements held over several consecutive years without service disruption
- Mandate renewals and extensions obtained during the program
- Additional SharePoint 365 migration mandate awarded within the same partnership
- Continuous documentation of activities and expertise transfers to internal teams
04Outcomes
- Multi-year program still in execution, mandates renewed
- Additional SharePoint 365 migration mandate obtained within the same partnership
- Confirmation of Access's ability to run a nearshore service center for a North American public sector organization under strict governance and security constraints
Technologies used
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