Pre-sale: search, comparison, recommendation
The chatbot guides the buyer through the catalog, compares products against their criteria, and recommends the best option with context.
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Real-time assistance on your store: pre-sale, checkout, post-sale.
Conversational chatbot integrated into the e-commerce site, connected to product catalog, CRM, and recommendation engines. Covers pre-sale, checkout, and post-sale. Reduces abandonment rate and increases average basket.
Reference anonymized under confidentiality. Details available on request under NDA.
The goal is not to push a product at all costs but to simplify the buyer's life: find quickly, understand, compare, finalize without friction. A buyer who feels guided without pressure and gets a clear answer to their question leaves the store satisfied, even without purchase. Expected impact: improved Net Promoter Score, loyalty, increased spontaneous recommendations.
The chatbot guides the buyer through the catalog, compares products against their criteria, and recommends the best option with context.
Helps finalize payment, answers objections in real time, recovers abandoned carts with personalized messages.
Delivery status, returns management, post-purchase product questions. Reduces human customer service load by 40 to 60%.
Personalized suggestions based on purchase history and similar behaviors. Increases average basket.
This product applies to the following business functions. Click to discover how we adapt it to each.
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Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, Prestashop, and most CMS via API. Custom integrations on request for ERP.
Claude for complex reasoning, GPT-4o for multimodal, choice based on benchmark performance on your catalog. Switch without friction if a better model appears.
On similar deployments: 30 to 50% reduction in cart abandonment rate among interacting visitors, 10 to 20% increase in average basket via contextual recommendations.
Automatic detection of out-of-scope cases (complex complaint, personalized request), handoff to a human agent with all conversation context, no disruption for the customer.
Free initial scoping, 30 minutes to 2 hours, with a solution lead adapted to your sector.