Multi-axis prospect qualification
The chatbot asks the right questions per your business axes, qualifies the prospect, and recommends the adapted solution. If no match, proposes an alternative.
16 · Access International productIn progress / ready for deployment
AI Customer Advisor and complaint management
Qualify your prospects, resolve complaints, measure AI ROI in customer relations.
AI customer advisor agent able to qualify a prospect across multiple axes (situation, objective, level, deadline, budget), recommend adapted or alternative solutions, handle common complaints with human escalation. Website and WhatsApp integration. Executive AI performance dashboard.
Goal
Qualify prospects and resolve complaints without saturating your customer service.
How
Customer-relation specialized AI agent + CRM integration + satisfaction analysis + selective human escalation.
Benefits
- 24/7 qualification per your business axes (e.g. situation, objective, level, deadline, budget)
- Contextual recommendation of solutions or alternatives
- Complaints handled at first line with smooth escalation
- Executive dashboard: 5 measurable ROI KPIs (adoption, time saved, maturity, anti-deskilling, Quick Wins)
Access reference — already deployed in production
- Sector
- Universal bank · MENA
- Delivery mode
- Service Center — virtual advisor program
- Volume / scope
- Live AI advisor in production: ultra-personalized multi-channel communication, behavioral segmentation, editorial aggregation
- Stack
- GenAI (Anthropic Claude), targeted data scraping, automation, multi-channel orchestration
- Status
- Live in production
Reference anonymized under confidentiality. Details available on request under NDA.
Customer experience impact
Felt service and NPS lift
A prospect who gets clear answers to qualification questions feels respected, not interrogated. A customer who sees their complaint handled quickly feels heard. The doctrine is simple: a customer who feels tracked is unhappy, a customer who feels served recommends. Expected impact: improved Net Promoter Score, decreased churn rate, increased customer lifetime value.
Typical use cases
B2C and B2B players with qualification cycle or offering catalog, after-sales services, sectors where complaints are cyclical.
Common complaint handling
Identification of complaint nature, access to client data (order, contract, history), resolution proposal. Smooth human escalation for complex cases.
Proprietary knowledge base
Governed indexing of your intellectual heritage: products, procedures, terms and conditions, FAQ. The AI advisor responds only based on this knowledge.
Executive ROI measurement
Dashboard with 5 KPIs: user adoption rate, measured time saved, base maturity score, anti-deskilling index, validated Quick Wins. Monthly reporting for management.
Business functions served
Business functions served
This product applies to the following business functions. Click to discover how we adapt it to each.
Complementary products
Complementary products
These products combine with this one for complete programs.
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Frequently asked questions
Frequently asked questions
How do you integrate the chatbot with our site and WhatsApp?+
JavaScript snippet for the site, WhatsApp Business API integration. One conversation, two channels. Context continuity between channels.
How is the proprietary knowledge base built?+
Initial scoping workshop to identify sources (products, procedures, contracts, FAQ), vector indexing, manual validation of a sample of responses, production deployment. Five to eight week cycle.
What do the 5 ROI KPIs measure?+
Adoption rate (% of users who interact), time saved (minutes saved per request), base maturity score (coverage, quality), anti-deskilling index (does knowledge stay in the company), validated Quick Wins (high-impact use cases).
What is the gap with a classic e-commerce chatbot?+
The AI Customer Advisor is broader: it is not limited to product conversion, it also carries multi-axis qualification, complaint management, and ROI steering. Suited to sectors where the catalog is not an e-commerce site (insurance, banking, services, hygiene, healthcare).
AI Act compliance?+
Our architecture integrates traceability, HITL for critical cases, model documentation, and required logging. Compliance assessment included in scoping per your sector (high risk for finance and healthcare).
Case studies
Related case studies
Want to explore this product in your context?
Free initial scoping, 30 minutes to 2 hours, with a solution lead adapted to your sector.