Multi-axis prospect qualification
The chatbot asks the right questions per your business axes, qualifies the prospect, and recommends the adapted solution. If no match, proposes an alternative.
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Qualify your prospects, resolve complaints, measure AI ROI in customer relations.
AI customer advisor agent able to qualify a prospect across multiple axes (situation, objective, level, deadline, budget), recommend adapted or alternative solutions, handle common complaints with human escalation. Website and WhatsApp integration. Executive AI performance dashboard.
Reference anonymized under confidentiality. Details available on request under NDA.
A prospect who gets clear answers to qualification questions feels respected, not interrogated. A customer who sees their complaint handled quickly feels heard. The doctrine is simple: a customer who feels tracked is unhappy, a customer who feels served recommends. Expected impact: improved Net Promoter Score, decreased churn rate, increased customer lifetime value.
The chatbot asks the right questions per your business axes, qualifies the prospect, and recommends the adapted solution. If no match, proposes an alternative.
Identification of complaint nature, access to client data (order, contract, history), resolution proposal. Smooth human escalation for complex cases.
Governed indexing of your intellectual heritage: products, procedures, terms and conditions, FAQ. The AI advisor responds only based on this knowledge.
Dashboard with 5 KPIs: user adoption rate, measured time saved, base maturity score, anti-deskilling index, validated Quick Wins. Monthly reporting for management.
This product applies to the following business functions. Click to discover how we adapt it to each.
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JavaScript snippet for the site, WhatsApp Business API integration. One conversation, two channels. Context continuity between channels.
Initial scoping workshop to identify sources (products, procedures, contracts, FAQ), vector indexing, manual validation of a sample of responses, production deployment. Five to eight week cycle.
Adoption rate (% of users who interact), time saved (minutes saved per request), base maturity score (coverage, quality), anti-deskilling index (does knowledge stay in the company), validated Quick Wins (high-impact use cases).
The AI Customer Advisor is broader: it is not limited to product conversion, it also carries multi-axis qualification, complaint management, and ROI steering. Suited to sectors where the catalog is not an e-commerce site (insurance, banking, services, hygiene, healthcare).
Our architecture integrates traceability, HITL for critical cases, model documentation, and required logging. Compliance assessment included in scoping per your sector (high risk for finance and healthcare).
Free initial scoping, 30 minutes to 2 hours, with a solution lead adapted to your sector.