WhatsApp — Chatbot and campaigns
Direct, automated engagement on the most open channel in the world.
Complete platform for deploying WhatsApp campaigns and interactive chatbots. The solution orchestrates personalized message sending at scale, ensures real-time performance tracking, and logs all interactions for full traceability.
Key features
- Personalized campaign sending from a contact base
- 24/7 conversational chatbot with scenario management
- Real-time tracking: deliverability, open rates, replies, conversions
- Complete logging of interactions and result export
- Compliance with WhatsApp Business quotas and terms of use
Use cases
Promotional campaigns, appointment reminders, customer onboarding, first-line support, sales follow-ups.
Technologies
WhatsApp Business API, orchestration cloud, base de données de suivi.
Facebook and Instagram — Social automation
Automated publishing, moderation, and replies on the Meta ecosystem.
Complete automation of your Facebook and Instagram presence: scheduled content publishing, automatic replies to private messages and comments, smart moderation. Your channels stay active and responsive 24/7 without continuous team mobilization.
Key features
- Planning and automatic publishing of posts, stories, and carousels
- Smart auto-reply to private messages and comments
- Multi-account and multi-page management from a single point
- Performance dashboard
- Configurable moderation rules
Use cases
Community management, social customer service, seasonal campaigns, community animation, multi-client agency management.
Technologies
Meta Graph API, orchestration no-code, CMS de planification.
LinkedIn — Multi-format publishing
Regular and structured presence on the leading professional network.
Automated planning and publishing of your LinkedIn content across all formats. The solution optimizes publishing times, manages the editorial queue, and ensures consistent presence.
Key features
- Publishing of text, image, carousel, and video content
- Editorial queue with shared calendar
- Automatic optimization of publishing times
- Multi-profile management (company + executives)
- Engagement indicator tracking
Use cases
Executive personal branding, thought leadership, job offer distribution, corporate communications.
Technologies
LinkedIn API, orchestration cloud, gestion de contenus multimédia.
11
In progress / availableE-commerce conversational chatbot — Conversion and support
Real-time assistance on your store: pre-sale, checkout, post-sale.
Conversational chatbot integrated into the e-commerce site, connected to product catalog, CRM, and recommendation engines. Covers pre-sale, checkout, and post-sale. Reduces abandonment rate and increases average basket.
Key features
- Multi-turn contextual conversation with session memory
- Product catalog connection (PIM, sheets, real-time stocks and prices)
- Personalized product recommendation per profile and history
- Human escalation on complex cases (smooth handover)
- Multi-language, multi-channel (web, mobile, WhatsApp, Messenger)
Use cases
Marketplaces, online retail, B2C services, post-sale support, abandoned cart recovery.
Technologies
Conversell, LLM (Claude, GPT), MCP, intégrations API CRM, PIM, OMS.
16
In progress / availableAI Customer Advisor and complaint management
Qualify your prospects, resolve complaints, measure AI ROI in customer relations.
AI customer advisor agent able to qualify a prospect across multiple axes (situation, objective, level, deadline, budget), recommend adapted or alternative solutions, handle common complaints with human escalation. Website and WhatsApp integration. Executive AI performance dashboard.
Key features
- Multi-axis qualification configurable per business
- Recommendation of solutions and alternatives per profile
- Common complaint handling with human escalation
- Indexed and governed proprietary knowledge base
- Executive ROI dashboard: 5 KPIs
- Website and WhatsApp Business integration
Use cases
B2C and B2B players with qualification cycle or offering catalog, after-sales services, sectors where complaints are cyclical.
Technologies
LLM (Claude, GPT), MCP, base vectorielle, WhatsApp Business API, intégrations CRM, dashboard analytics.
17
In progress / availableHospitality reception chatbot — Internal assistant and upselling
Internal tool for reception staff: find customer info in two seconds, suggest the relevant action or upsell.
Conversational chatbot for hotel reception staff (internal use, not end customer). Connected to PMS, CRM, and the establishment's knowledge base. The receptionist queries in natural language: customer profile and history, preferences, past stays, upsell opportunities, response scripts for common situations. Accelerates new receptionist onboarding and homogenizes service quality across teams.
Key features
- Natural language querying of customer data (profile, history, preferences)
- Contextual action suggestions (upper room available, restaurant to propose, additional services)
- Smart upsell based on profile and availability (upgrade, late checkout, spa, restaurant)
- Internal knowledge base (procedures, response scripts, hotel FAQ)
- Accelerated onboarding of new receptionists (a few days instead of several weeks)
- Multi-language for mixed teams or international clientele
Use cases
Independent or group hotels and resorts, riads, lodges, tourist complexes, luxury or business establishments.
Technologies
LLM (Claude, GPT), RAG sur base de connaissance hôtel, intégration PMS (Opera, Mews, Cloudbeds, etc.), CRM, déploiement web ou app mobile.
19
In progress / availableCustomer relations RAG chatbot — Banking and insurance
Sourced answers to client questions on their contracts, guarantees, procedures — no hallucination, with smooth human escalation.
Conversational chatbot for banking and insurance customer relations, powered by a RAG on product documentation, terms and conditions, procedures. The customer queries in natural language their contracts, guarantees, ongoing steps. The chatbot responds with sourced citations and escalates to a human advisor for out-of-scope or sensitive cases. Doubled with an internal variant for support functions: HR, legal, compliance, advisor training.
Key features
- RAG on product documentation, terms and conditions, procedures, internal case law
- Sourced responses with verifiable citations (no hallucination)
- Smooth human escalation on sensitive or out-of-scope cases
- External variant (customer relations) and internal variant (support, HR, legal)
- Native banking/insurance compliance (professional secrecy, GDPR, AML)
- Multi-language, multi-channel (web, app, WhatsApp, customer portal)
Use cases
Retail banking, private banking, life insurance, non-life insurance, mutual, broker, internal complement for advisor training and support of cross-functional functions (HR, legal, compliance).
Technologies
LLM (Claude, GPT, Mistral), pgvector, indexation custom, contrôle d'accès par rôle, intégration espace client et WhatsApp Business API.